PHOENIX MyDocs: Terms & Conditions

  1. About our terms

    1. These terms and conditions of use (Terms) explain how you may use the mydocs.phoenixmedical.co.uk website and any of its content (Site).

    2. These Terms apply between Phoenix Healthcare Distribution Limited (we, us or our) and you, our customer, accessing or using the Site (you or your).

    3. You acknowledge and agree that the Site will make available certain documents that relate to your business dealings with us, including but not limited to invoices, credits and statements ('Documents'). You will be able to use the Site to view, download and print the Documents.

    4. You agree that the Site is not a substitute for you storing the original hard copy versions of the Documents for your own legal, financial and taxation obligations.

    5. You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

    6. The Site is provided by us to our customers, free of charge and for their internal business purposes only. These Terms apply to any parts of the Site, its functionality and content.

  2. About us

    1. We are Phoenix Healthcare Distribution Limited a company registered in England and Wales under company registration number 00129370. Our registered office is at Rivington Road, Whitehouse Industrial Estate, Runcorn, Cheshire, WA7 3DJ.

    2. If you have any questions about the Site, please contact us by sending an email to customerservice@phoenixmedical.co.uk A help guide is available from the Site menu that provides instructions on how you can use the Site.

  3. Using the site

    1. The Site is solely for your internal business purposes only as envisaged in clause 1 above.

    2. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

    3. We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

    4. We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details set out in clause 2.2.

    5. As a condition of your use of the Site you agree not to:

      1. use the Site:
        (a) for any purpose that is unlawful under any applicable law or otherwise prohibited by these Terms;
        (b) to commit any act of fraud; or
        (c) in any manner that disrupts the operation of our Site or business or the website or business of any other entity;

      2. misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack),or

      3. attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server,computer or database connected to our Site.

    6. We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

  4. Registration & password security

    1. Use of the Site requires registration. We will allocate you a username and you will be required to setup a password for that username.

    2. It is your responsibility to tell us whether you want a username to access Documents relating to asingle trading account only or all Documents related to your business group or a portion thereof.

    3. We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.

    4. You are responsible for making sure that your password and any other account details are kept secure and confidential and are only given to those persons who you permit to have access to the content on the Site (“Authorised Users”). You agree that you shall be liable for the acts and omissions of the Authorised Users as if they were your own. You shall be able to reset your account password at any time.

    5. If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

    6. If you have reason to believe there has been a breach of security or misuse of the Site through your account or the use of your password, you must immediately notify us and change your password.

  5. Your privacy and personal information

    1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

  6. Ownership, use and intellectual property rights

    1. The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content)are owned by us and our licensors.

    2. We and our licensors reserve all our intellectual property rights (including, but not limited to, allcopyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, forexample, that we and our licensors remain owners of them and are free to use them as we see fit.

    3. Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessaryfor you to access it. You agree not to adjust, try to circumvent or delete any notices contained on theSite or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

  7. Accuracy of information and availability of the site

    1. We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise thatit will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

    2. We may suspend or terminate access to or operation of the Site at any time as we see fit.

    3. Any Content is provided for your internal business purposes only but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice orany other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

    4. While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

  8. Hyperlinks and third party sites

    1. The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control overthird party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third partys website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your ownrisk.

  9. Indemnity

    1. You shall indemnify, keep indemnified and hold us harmless from and against any losses, claims, damages,liability, costs (including legal and other professional fees) and expenses incurred by us as a result of your breach of these Terms.

  10. Limitation on our liability

    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury)or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

      1. losses that were not foreseeable to you and us when these Terms were formed;

      2. losses that were not caused by any breach on our part; and


      3. business losses.

  11. Events beyond our control

    1. We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

  12. Rights of third parties

    1. No one other than a party to these Terms has any right to enforce any of these Terms.

  13. Variation

    1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made inaccordance with this clause 13.

    2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

  14. Disputes

    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

    2. These terms and any dispute or claim arising out of, or in connection with, it, its subject matter or formation shall be governed by, and construed in accordance with, the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with these Terms, its subject matter or formation.