Phoenix Healthcare Distribution Limited (“PHD”) are a company registered in England and Wales under Company Number: 129370 with Registered Offices at: Rivington Road, Whitehouse Industrial Estate, Preston Brook, Runcorn, Cheshire, WA7 3DJ.
ICO Registration Number: Z599980X
PHD are part of the PHOENIX Medical Supplies UK Group (PHOENIX), which includes the following trading names and entities, PHOENIX Hospital Solutions, Rowlands Pharmacy, Hey Pharmacist, PSUK, Numark, Nupharm and NuCare.
Our Data Protection Team can help you with any general enquires relating to data protection and can be contacted at dataprotection@phoenixmedical.co.uk
This privacy notice tells you what to expect when PHOENIX collects and processes your personal information. We take the protection of your data seriously and are committed to being transparent with you about the data we collect and how it is used and shared. We are committed to ensuring that we meet all our obligations under the Data Protection Act 2018 and the UK General Data Protection Regulation as amended from time to time.
We process your personal data, which may include your name, job title, contact details, location details such as postcode, your preferences and interests plus information relating to our customer surveys and offers for the purposes of:-
- Internal record keeping.
- Providing you with our products and services.
- Improving our products and services.
- We may share the information with our associate group companies for the purpose of managing your account with PHD.
- We may share the information with our other third party business partners which may include the NHS Business Services Authority and other relevant NHS Local Authorities in enabling us to manage any schemes and services which we administer on your behalf. This includes pharmaceutical manufacturers, suppliers commissioning authorities and our third party IT providers.
- For the purpose of training our staff and to improve our quality of service.
- We may periodically send details about new products, special offers or services in order to fulfil our obligations under our agreement with you.
- Market research
We process your data in order to provide the goods and services set out in our contractual agreement with you and for our legitimate business needs and purposes.
Data protection laws provide you with a number of rights as set out below, not all of these rights are absolute and some only apply in certain circumstances.
Right of Access
You have the right to ask us for copies of your personal information. This right always applies, however, there are some exemptions, which means you may not always receive all the information we process about you. If this is the case, an explanation will be provided to you.
Right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Right to erasure
In certain circumstances, you have the right to request that your data be deleted; however, there are some exemptions that mean this may not be possible, for example where our legal obligations prevent this.
Right to restriction of processing
In certain circumstances, you may request a restriction of the processing of your data; however, there are some exemptions that mean this may not be possible, for example where our legal obligations prevent this.
Right of data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent.
Right to object
In certain circumstances, you may object to the processing of your data; however, there are some exemptions that mean this may not be possible, for example where our legal obligations prevent this.
You have the right to lodge a complaint with the supervisory authority (although we would encourage you to contact us in the first instance). The Information Commissioner can be contacted at; Information Commissioners Office, Wycliffe house, Water Lane, Wilmslow, Cheshire, SK9 5AF https://ico.org.uk/
We hold your information for a period of 6 years from the date of supply of goods to you in accordance with the Limitation Act 1980 or as long as is reasonably necessary in accordance with the Data Protection Act 2018.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We may need to transfer your information outside the United Kingdom to other service providers and business partners. We will only transfer your personal information in this way where there is an adequate level of protection that is the same as the level of protection required under UK Data Protection legislation.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. You may provide links from your website to our website but we reserve the right to have such link removed on notice.
We keep our privacy policy under regular review to make sure it is up to date and accurate. Therefore we may amend this Privacy Policy at any time, so please check back frequently.
This policy was last updated December 2024